We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments.
In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in.....
How you'll help us achieve it
The integration team's mission is to integrate all the bill pay our users want as soon as possible on the apps (Customer, agent, business) and maintain them, keep payments as reliable/available as possible, ensure our business accounts are funded, and build a good relationship with our partners.
We're looking for someone based in The Gambia who is resourceful, determined, tenacious, diligent, and excited about getting things done.
In this role, you’ll be expected to :
- Manage operationally escalated cases by Support Teams.
- Analyze data: Interpret information about user and periscope charts.
- Answer users' issues, claims, and outages in a clear and articulated manner and escalate to partners.
- Work collaboratively with support teams and the rest of the product team.
- Ship announcements with simple subjects
- Keep good notes and communicate effectively on slack and google docs.
- Manage multi-tasks simultaneously: being on duty, treating bugs, claims, requests addressed to integrations Ops, and interacting with other departments for their needs)
- Communicate precise requirements clearly to the engineering team, without product manager intervention (persuasive, can convince).
- Location: Kotu, The Gambia.
- Contract Type: Permanent.
- Work authorization in The Gambia is required.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We pay 100% of your health care insurance premium for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now - we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
- Fluency in English
- A Bachelor's degree in IT or a related discipline.
- At least two years experience in a comparable position (Customer Service, back office) in Banking or Telecoms
- Basic knowledge of SQL.
You might be a good fit if you
- Love solving problems for customers.
- Are seeking to achieve excellence in everything you do.
- Are an excellent communicator and listener.
- Can teach others to communicate effectively.
- Have a sense of responsibility and can take the initiative.
- Have team spirit and organizational skills.
- Have the ability to deeply understand and succinctly communicate users’ needs to your lead and the rest of the product team.
- Are autonomous (can work under pressure, able to own a part of processes of your tasks).
- We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali, Burkina Faso, Gambia, and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
- We’re backed by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator and Partech Africa.
How to apply
Fill out the form below, and upload a resume in English.
Optional: Please feel free to add a cover letter or note if there is anything additional that you would like to share about your interest in Wave/the role or your experience. We review applications on a rolling basis.
Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.