Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in.....
How you'll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
As a Master Agent Admin Officer, you’ll mainly interface with our external partners, Corporate Master and Singleton agents. You'll be responsible for all the administrative tasks for these networks and support all requests and projects related to their operations in The Gambia. You'll report to the Agent Operations Lead.
In this role, you'll;
- Manage the Corporate Master and Singleton agents.
- Lead the Corporate Master and Singleton agent's strategy to develop a sustainable network.
- Create, manage, and roll out plans for our Corporate Master and Singleton partners.
- Ensure the activation and training of Corporate Master and Singleton agents.
- Manage the communication with the Corporate Master and Singleton agents in the different communication channels.
- Be the primary contact for all Corporate Master and Singleton agent issues.
- Deploy and monitor Corporate Master and Singleton partners' activities.
- Ensure the management of slips and claims for refunds.
- Lead and execute all projects related to Corporate Master and Singleton agents.
- Liaise with our engineering team for all requests related to the portal and tools needed.
Key details
- Location: You’ll work from our office in Kotu, The Gambia, and may travel to field locations.
- Work authorization in The Gambia is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula. We run Performance Reviews twice a year and give bonuses or promotions to exceptional performers who have been at the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- At least 1-year experience in a comparable administration role supporting an agent network or sales function.
- A bachelor’s degree in HR, Administration, Business, or Finance.
- Good communication skills.
- Excellent computer and Spreadsheet skills and basic to intermediate data analysis skills.
- Fluency in English and two local languages.
You might be a good fit if you
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
- Have excellent communication skills.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Adjust quickly to changing priorities and conditions.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- In 2023, we were on Y Combinator's top 50 companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.