Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in.....
How you'll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
Offering a great experience to our employees and visitors is essential for us. If you thrive in interacting with people while helping with administrative tasks, we have an excellent opportunity for you: the Welcome Officer role. You'll be the company's welcoming face and be in charge of greeting, welcoming, and guiding our staff, clients, and visitors. You'll also support your lead, the People Operations Associate, in administrative tasks.
In this role, you’ll;
- Inform clients and direct them to the appropriate managers according to their needs.
- Receive mail and packets, list them, and send them to their recipients while maintaining good traceability.
- Serve visitors by greeting, welcoming, and directing them appropriately.
- Notify company personnel of visitor arrival.
- Inform visitors by answering or referring inquiries.
- Direct visitors by maintaining employee and department directories.
- Keep a clean reception area safe by complying with procedures, rules, and regulations.
- Interact with relevant authorities (ministries, consulates, etc.) regarding certificates, visas, permits, registration, etc.
- Communicate across Wave offices regarding staff travel and logistics.
- Keep all appropriate databases up to date on staff members, missions/other travel, document validity, residences, and any other relevant information (schools, airlines, telephone numbers, etc.).
- Organize the Welcome side of events/meetings/seminars, coordinating with the parties concerned.
Key details
- Location: You'll work from our office in Kotu.
- Work authorization in The Gambia is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula. We run Performance Reviews twice a year and give bonuses or promotions to exceptional performers who have been at the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Bachelor’s Degree, an associate degree, or professional training in Administration, Travel Industry, Tourism, or a similar field.
- Excellent listening skills.
- Very good command of written and spoken English.
- A local language is a plus.
- Computer proficiency and ability to operate Microsoft Office packages.
- three years experience in a similar position.
You might be a good fit if you
- Are extremely organized and skilled in prioritizing multiple projects.
- Are a welcoming person with excellent oral and written communication skills.
- Demonstrate strong organizational skills with the ability to multitask.
- Are self-disciplined, highly motivated, and able to work independently.
- Have computer proficiency and ability to operate Microsoft Office packages.
- Maintain confidentiality and integrity at all times.
- Pay attention to detail.
- Can work within a fast-paced, high-volume environment.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- In 2023, we were on Y Combinator's top 50 companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.